Q: What does the website migration service consist of? Will my web site be secure?
A: When your present hosting provider can no longer match the requirements of your site, or when you undergo continuous network downtime, or if you are made to wait for hours for the customer support staff to respond to you, it may be a clever idea to switch your hosting provider, i.e. to move all the files for your sites together with your databases from your present provider to your new provider. At Stephen's Hosting, we realize that this can often be hard and time–consuming. This is the reason why we will accomplish all that for you at no cost!Our highly knowledgeable technical team members will migrate your website content from your present hosting provider to us. Our technicians have got lots of experience with website migration and can handle everything – from a regular WordPress–based blog or Joomla™ CMS–driven website, to a very elaborate, custom–made web application.
Q: Just how long will it take for my web site to be migrated over to your platform?
A: There are lots of aspects to take into consideration – the overall number of files, the physical size of the database, the complexity of the site itself and the current workload of our website migration experts, etc. That being said, we do our best to carry out all website migrations within a 48–hour time period. Smaller websites are migrated faster – typically in under 24 hours.
Q: My personal privacy is crucial to me. What details do you need?
A: We do not need any sensitive data. We’ll require, though, the login info for your present hosting account along with the name of the web site that you need to move.
Q: My present hosting account has sensitive data inside. How can I trust you?
Q: Will my website be offline during the transfer?
A: Your web site will continue to work just like it did before with your previous hosting provider. Once we are through with the transfer, your site will be configured to work on our web hosting platform and we’ll ask you to preview it. If it is working correctly, all you will have to do is update the NS records for your domain. Your website will be migrated to us with no downtime whatsoever.
Q: Will my old web hosting provider discover that I’m leaving them?
A: No. Apart from your login credentials for the Control Panel, we do not require anything. We’ll never contact your web hosting provider. They won’t know anything about the migration either.
Q: Does it make a difference what platform my present provider is using?
A: We can migrate your web site from any hosting provider or any Linux–powered web hosting platform provided that we can get access to the Control Panel and there’s FTP access available.The only websites that we cannot transfer are those based on closed–source software apps like Wix, BaseKit, Jimdo, Website Tonight, Four Square and Mr Site.