Support and Help Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Resolution Guarantee

  • Each ticket you submit to our client help team will be replied to within about 1 hour. All basic queries are going to be answered right away. Yet, if the assistance request you have sent us needs help from an experienced technician, we are going to send the ticket to him and will inform you about the postponement.

  • Top quality support service

  • Top–quality Client Assist Service

  • We’ll be online for you 24 hours a day to give you advices and technical support and also to assist you with any trouble that you might stumble upon while you are administering your virtual server. We’ll assist you with all pre–configured applications, like your Operating System, server admin panel (dependent upon the VPS type) and the Online Control Panel made completely by our company.

  • Intuitive help center

  • An Informative Help Section

  • A descriptive and routinely updated knowledge base is included in our in–house built Online Control Panel. It provides quick tips about how to carry out all the necessary web site supervision duties. The Help zone offers you detailed how–to article tutorials and step–by–step video tutorials. You can reach the Help zone by pressing the Help or Video buttons in the right side of each Control Panel section.