1 hour ticket response
We are specialized in providing a rapid and appropriate answer to each helpdesk ticket posted by a client. Our competent technicians will review your query and will think of the most efficient solution. We offer a 1–hour response time guarantee for all client support tickets. In reality, the average trouble ticket response time has proven to be 20 minutes.
A Top–Quality Customer Support Service
Our help desk team members possess considerable experience in the Linux shared hosting packages world and are knowledgeable enough to provide a fast solution to your problem. If, however, the case at hand is not within the competency of a support engineer, the tech support ticket will be forwarded to a developer or sysadmin for additional assistance.
An Intuitive Help Center Section
To help you get a quick suggestion on how you can use a particular service, we have included a truly intuitive Help Center section in the Online Control Panel. You can search through a huge collection of web hosting account management articles and website management articles, examine our F.A.Q. archive or check out our how–to video tutorials.