Technical Support Channels
A One–Hour Ticket Response Time Guarantee
Every single assistance request you send to us will be attended to within maximum sixty minutes. If for any reason whatsoever your trouble ticket or e–mail requires additional assistance from an administrator, we’ll without delay forward it and leave a comment to let you know that your issue is being worked on. If you order our Admin Services package, any of the server administration tasks included there will be carried out at a time of your liking.
A First–Class Technical Support Service
Should you need any help while working with our Online Control Panel or with any of the applications that we’ve pre–installed on the dedicated hosting server on your behalf, do reach our client support staff anytime via the ticketing system. Plus, in case you need assistance managing your dedicated hosting server, you can make use of our Admin Services package, which includes weekly OS updates, troubleshooting and software installation procedures, server monitoring and restarting services, backup disk storage space, etc.
A User–Friendly Help Section
Our Online Control Panel has been preinstalled for every Linux dedicated servers hosting package. Among its features is a rather time and effort–saving integrated knowledge base that will walk you step by step on how to use it. Most how–to articles also video versions which show all the actions that you can perform in a highly illustrative manner. You can find the educational articles and the video tutorials in the upper right corner of each Online Control Panel section.