A 99.9% Server Uptime
We’ve built our shared hosting system using stable hardware and significantly modified software. Our sysadmins have installed a modified version of SELinux on our physical servers to guarantee maximum safety and reliability. We have added a number of distributed denial–of–service prevention appliances coupled with highly efficient firewall software to make sure our network is invincible and safe.
Our Linux shared hosting packages plans feature a 99.9% server uptime guarantee. And regardless of which datacenter you select, the guarantee stays unchanged.
A 99.9% Network Uptime
If you wish to deliver an enterprise–grade web hosting service, you can hardly rely on the default network configuration in a datacenter. We have set up our own custom network in an attempt to ensure the fastest possible connection speed with the rest of the world.
And thanks to this, irrespective of which datacenter facilities you pick: our USA located data center, our United Kingdom located data center, in our Finland located data center, in our East Europe located data center or our Australia located data center, you can enjoy an assured 99.9% network uptime. And this guarantee is available with all web hosting plans offered in each datacenter.
A 30–Day Money–Back Guarantee
Like with every other service, if it is your money at risk, you can’t feel truly safe. This is why, with all our cloud hosting packages we offer a 30–day money–back guarantee. In case you do not feel content with our web hosting service or in case you want to get a more powerful web hosting solution, such as a VPS hosting packages or a dedicated servers hosting packages – you will get your money back in full, without secret fees or reimbursement taxes.
24/7 Technical Support
If you’ve ever been forced to wait for hours to receive a response, you’re aware of how annoying this can be, particularly if your web site is on the line. That’s the reason why we offer you a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our technical support engineers will be available to you and they’ll reply to you in less than 60 minutes. And the best part is that their average ticket response time is just 20 minutes!