The access to the customer and technical support that a shared hosting company provides will tell you a lot about the services that they provide as well. In the event that you can use only e-mails and tickets, you have most likely come across some reseller not the website hosting supplier. When this is the case, you may have to wait for a few days in order to get an issue resolved since your reseller may not be checking their communication regularly or they may have to get hold of the true web hosting company for further help. If the provider can provide several options for communication with quick response time which are available anytime, they are almost certainly the top provider, not only a reseller. So you will get prompt assistance and high quality support because they will have direct access to the servers where your account will be created. Regardless of the trouble - technical or sales, it is generally much better to contact your web hosting company right away through your favourite way of communication.

24/7 Customer Support in Shared Hosting

We acknowledge the significance of getting assistance right away, that's why our shared hosting services come with 24/7 tech support plus several ways of contact. If you don't have an account yet, you can easily call us or use our live chat and chat with a live representative, in order to learn more about our services or check if our servers meet the system requirements for your sites. Thus, you will not end up getting a service which you can't use effectively. In case you already have your hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel when the issue is entirely technical or it requires further analysis. Unlike the vast majority of suppliers on the market, we answer to all tickets within an hour, so you won't need to wait for a whole day. Our support services are accessible twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

You will be able to try out our support services even before you buy a semi-dedicated server account from our company as we have telephone and online chat support for billing, pre-sales and basic queries. Our agents will assist you to choose the best package or give you info about our servers, so as to verify if the system requirements for your web sites are met. In case you're an existing client, you'll also be able to get in touch with us through electronic mail or through our ticketing system, that can be accessed through the Hepsia web hosting Control Panel. We guarantee that when you use any of these 2 methods of communication, you will get a response within no more than one hour and that’s 24/7, including weekends and public holidays. In case you've employed the web hosting services of other companies, even large ones, you are able to compare the response time considering that it often takes a full day for them to address a ticket.

24/7 Customer Support in VPS Hosting

Each and every virtual private server package that we provide comes with 24/7 customer and tech support, which means that if you encounter any trouble with the pre-installed software on your machine or you have any pre-sales or basic questions, you will be able to get in touch with us at any time, even weekends and holidays. For your benefit, we supply different ways of communication - phone support with a couple of local numbers globally, live chat, e-mail messages plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech matters as it is much easier to keep track of what is going on. The maximum guaranteed response time for all email messages and tickets is sixty minutes, however it rarely takes that long to receive support. In case you acquire the Managed Services upgrade that we supply, our administrators can also support you with any kind of third-party software matters.

24/7 Customer Support in Dedicated Web Hosting

All the dedicated server plans that we provide feature 24/7 support through different means of communication and with a 1-hour max response time warranty. In case you want to find out more about the packages or you have any kind of billing or general questions, you will be able to call one of the local numbers we have globally or you may use our live chat service and talk to a live representative. For entirely technical issues that need the help of a technical support person or an administrator, you can open a ticket from your billing Control Panel or you could send an email message, since these channels are more appropriate to monitor a specific matter. The reply time for them rarely is more than 30 mins, therefore you can forget all about waiting for a full day in order to get support. The support service is available for all server-related matters, and the pre-installed software. If you need help with third-party apps, you may consider ordering the Managed Services upgrade that we provide with all plans.