Despite the fact that this isn't the keyaspect for you to identify a trustworthy shared hosting supplier from a bad one or a reseller from a real provider, having the option to call and consult with a live person is an indicator that you are not working with a one-person firm and that you will be able to get in touch with someone if you're in need of help. The phone support for website hosting services may range from common to professional, therefore the issues which can be resolved through a phone call differ based on the provider. Usually, these issues are more basic and feature billing or first level technical issues because more difficult issues often require a support ticket where both you and the system administrators can follow what is going on with a particular situation. Still, the option to phone call your service provider will save you considerable time and efforts for the numerous tiny problems which will eventually show up at the time you manage your website hosting account.

Phone Support in Shared Hosting

In case you decide to use one of our Linux shared hosting packages, you can get in touch with our customer support team over the telephone for 14 hours every day. We can help you choose the ideal package for your sites as we realize that it is better to discuss this kind of issues with a live person. In case you already own an account, we are able to assist you with any kind of sales/billing questions as well as general issues, even with some tech troubles that don't require too much time or escalation to a system administrator as it is more appropriate to open a ticket for time-consuming issues and have the entire communication in a single place. We have phone numbers in the US, Great Britain and Australia, so you can call the one you prefer and speak with our representatives.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server plans that we provide include live phone support for 14 hours daily. If you are not sure which plan is suitable for your websites, you would like to find out more about a package's specifications or you need any other type of info about our solutions, you can call any of the local telephone numbers that we have in the U.S.A., the UK and Australia and our support agents will help you. In case you currently own an account, you can contact us about general and sales issues, although we're often able to help with a multitude of tech issues as well. For entirely tech issues you'll need to take advantage of our in-built ticketing system where the communication between you and our tech support team will be in one place, which is the better option in case your problem can take longer time to be resolved or it needs to be escalated to our system administrators.