One-Hour Response Guarantee in Shared Hosting
If you are using one of our Linux shared hosting packages and you have a question or confront a certain challenge, you can contact us 24/7 by opening a trouble ticket or by sending an e-mail and we will make sure that you obtain a response in less than sixty minutes. In case the issue can be sorted out, we will do it before we get back to you, while in case there’s something that you have to do on your end, we will supply you with all the required info – what settings to check, what possible solutions to try out, etc. Usually, you’ll get a response within maximum 30 minutes, which means that waiting around for hours on end or even for more than 1 day to get support is something inconceivable. Our one-hour response time guarantee is valid for any inquiry that you may have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server plan from us, you can take full advantage of our extremely fast support service. You will receive a reply to any trouble ticket posted through the hosting Control Panel or email sent to our technical and customer support staff in no more than an hour. The response time is guaranteed and it’s valid irrespective of the issue – billing or technical. It often takes much less time to explore and eliminate a problem. We will give you more information in case the solution involves something that has to be done on your end. If you contact us during national holidays or weekends, the response time will be the same and considering that our support staff is available 7 days a week, you’ll get immediate assistance for virtually any billing, general or technical issue irrespective of the hour at which you contact us.