If you ever face a problem with your site and are unable to handle it yourself, ask the hosting provider’s help desk staff to help you get the website back online. A timely solution would be best, but lots of hosting companies reply within twenty four hours or even more, especially if you are dealing with a reseller. Even if your problem can be fixed with ease, your website may not function properly or it may not be available whatsoever for a prolonged interval, so you may lose potential clients as it’s very unlikely that anyone would enthusiastically come back to a website that is inoperational. Speaking of which, you need to make certain not only that you can get in touch with your hosting company, but also that they can reply and assist you in a well-timed manner. If a software app update doesn’t proceed as planned or you erase something unintendedly, for instance, the website must be fixed speedily in order to avoid prolonged unreachability.

One-Hour Response Guarantee in Shared Hosting

If you are using one of our Linux shared hosting packages and you have a question or confront a certain challenge, you can contact us 24/7 by opening a trouble ticket or by sending an e-mail and we will make sure that you obtain a response in less than sixty minutes. In case the issue can be sorted out, we will do it before we get back to you, while in case there’s something that you have to do on your end, we will supply you with all the required info – what settings to check, what possible solutions to try out, etc. Usually, you’ll get a response within maximum 30 minutes, which means that waiting around for hours on end or even for more than 1 day to get support is something inconceivable. Our one-hour response time guarantee is valid for any inquiry that you may have – general, billing or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from us, you can take full advantage of our extremely fast support service. You will receive a reply to any trouble ticket posted through the hosting Control Panel or email sent to our technical and customer support staff in no more than an hour. The response time is guaranteed and it’s valid irrespective of the issue – billing or technical. It often takes much less time to explore and eliminate a problem. We will give you more information in case the solution involves something that has to be done on your end. If you contact us during national holidays or weekends, the response time will be the same and considering that our support staff is available 7 days a week, you’ll get immediate assistance for virtually any billing, general or technical issue irrespective of the hour at which you contact us.