A live chat is one of the methods of communication supplied by some website hosting companies as part of their support service. Depending on the supplier, the chat is used for pre-sales, billing and/or technical support. This way of contact is faster as compared to a support ticket and it'll make it much less likely to misunderstand or misspell anything in comparison to a telephone call with a representative. Furthermore, if the problem that you have requires some time to be investigated and taken care of, you can do something else at the same time instead of just waiting, like you'd have to do when you call. Also, you can employ a live chat assistance service absolutely free provided that you have world wide web access even if your hosting provider is based in a different country and they don't have a local phone number you can call.

Live Chat Support in Shared Hosting

We provide a live chat support service for all Linux shared hosting packages that we offer and we can assist you with almost everything live. In case you do not have an account with us yet, we'll be able to give you more information about the plans so as to help you to choose the most suitable plan. If you are an active customer, we're able to help you with any billing or general issue and also with plenty of common tech matters, for example an e-mail address setup in a desktop e-mail client. In case you can't call us for whatever reason or you are in some country where we don't have a local phone number, the live chat is the best way to get in touch with us. Certainly, some situations need longer time to investigate and test, so you'll have to open a support ticket to our technicians, but nonetheless, we will save you time and assist you with a number of troubles on the chat.

Live Chat Support in Semi-dedicated Hosting

We supply live chat support as part of our services, so when you have any questions regarding our Linux semi-dedicated hosting, you will be able to contact our customer support team at any time regardless of whether you've already obtained your account or not. Generally, the chat service is intended for billing, pre-sales and general questions and problems, still we're able to assist you with a lot of technical questions as well. We can help you select the optimal plan for your sites if you don't have an account yet, we can reply all the billing questions or issues you have or we can help you with installing your new email address on your personal computer or smart phone - all of this will be done quickly as our live chat service is online all day, each and every day. Whenever you require help, you'll be able to talk to an agent and save a long time.