If you’ve purchased a web hosting plan and you have certain questions concerning a specific feature/function, or if you have encountered some challenge and you require help, you should be able to get in touch with the respective help desk team. All hosting companies use a ticketing system irrespective of whether they provide other ways of contacting them aside from it or not, because of the fact that the very best way to tackle a problem most often is to post a ticket. This type of correspondence renders the responses sent by both parties easy to follow and allows the help desk team representatives to escalate the case if, for example, an admin must get involved. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you’ll have to have at least two different accounts to touch base with the technical support staff and to actually administer the hosting space. Constantly switching from one account to another can often be a drag, not to mention the fact that it takes quite a while for most web hosting companies to respond to the tickets themselves.

Integrated Ticketing System in Shared Hosting

With a shared hosting from us, you won’t ever need to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can swiftly access any trouble ticket whilst browsing through your files or modifying various account settings. The ticketing system is being closely monitored 24-7 by our client care team representatives and the response time is maximum one hour, but it rarely takes more than 20 minutes to receive assistance. In stark contrast to some other companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you wish and ask for info relating to any technical or billing problem. Also, you can see a selection of informational articles, which will help you fix the most commonly encountered obstacles yourself.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we’re using is integrated into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated hosting, which implies that you won’t require a different platform to get in touch with our customer support team – you can do it on the spot in the event that you come across a challenge. Submitting a new ticket takes several clicks of the mouse and tracking down an older one is just as simple. With our clever search option, you can swiftly track down any ticket that you have already posted. You can open a ticket whenever you wish since our help desk support team members are at your disposal 24x7x365 and respond in no more than one hour, even though it seldom takes that much to receive an answer. With Hepsia, you’ll have everything in one single place and you can forget about needing to log in and out of 2 or more platforms to resolve a simple issue.