Integrated Ticketing System in Shared Hosting
With a shared hosting from us, you won’t ever need to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can swiftly access any trouble ticket whilst browsing through your files or modifying various account settings. The ticketing system is being closely monitored 24-7 by our client care team representatives and the response time is maximum one hour, but it rarely takes more than 20 minutes to receive assistance. In stark contrast to some other companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you wish and ask for info relating to any technical or billing problem. Also, you can see a selection of informational articles, which will help you fix the most commonly encountered obstacles yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we’re using is integrated into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated hosting, which implies that you won’t require a different platform to get in touch with our customer support team – you can do it on the spot in the event that you come across a challenge. Submitting a new ticket takes several clicks of the mouse and tracking down an older one is just as simple. With our clever search option, you can swiftly track down any ticket that you have already posted. You can open a ticket whenever you wish since our help desk support team members are at your disposal 24x7x365 and respond in no more than one hour, even though it seldom takes that much to receive an answer. With Hepsia, you’ll have everything in one single place and you can forget about needing to log in and out of 2 or more platforms to resolve a simple issue.